Insights
Insights & resources.
BPO Trends
BPO Attrition Trends in India: What’s Driving the Benchmark
A look at where attrition is rising fastest and what’s pulling it down elsewhere.
Talent Markets
Wage Benchmarking Across India’s BPO Hiring Hubs
City-by-city pay bands for voice and non-voice roles, updated annually.
BPO Trends
Voice vs. Non-Voice Hiring: Where Demand Is Shifting
Which role types are growing, and which are being automated out first.
Talent Markets
Hiring for Tier 2 & Tier 3 Cities: The Next Talent Pool
What changes in sourcing, wages, and retention outside metro hubs.
Hiring Models
The Economics of Hire-Train-Deploy vs. Traditional Sourcing
When pre-training pays for itself, and when it doesn’t.
Compliance
Night Shift Hiring: Compliance, Safety, and Readiness
What a compliant night-shift hiring process actually requires.
Hiring Ops
Reducing Offer-to-Joining Drop-off in High-Volume Hiring
Why candidates ghost between offer and day one — and what closes the gap.
Tech Hiring
AI-Assisted Screening for Voice Roles: What Actually Works
Separating genuine screening gains from tooling that just adds a step.
